One app to control all your debit and credit cards.
Our new CardValet® app lets you control all of your credit and debit cards. Save time and gain peace of mind knowing you can control the cards in your wallet with your phone in your pocket.
Download CardValet from Google Play™ or the App StoreSM to:
For more information please visit http://www.cardvalet.com/index.aspx
Now you can monitor your Visa Credit card account easier and faster. With free Visa Purchase Alerts from Hoosier Hills Credit Union, receive real-time alert notifications on select signature-based purchases made with your HHCU Visa credit card. Monitor your account activity from wherever you are and quickly notify HHCU of anything suspicious.
Select from available criteria and decide what activity you want to receive alerts on. Plus, choose how to receive Purchase Alerts - as text messages (SMS) and/or as email messages.
To receive Visa Purchase Alerts, cardholders can sign up at https://purchasealerts.visa.com/vca-web/check. Once you are enrolled, you can establish specific triggers. Anytime a qualified Visa transaction takes place that meets your defined parameters, you will receive as alert in seconds via email and/or SMS text message. Choose from these options:
Visa Alerts are just one more way Hoosier Hills Credit Union and Visa can help protect your credit card account.
WHAT IS CAUSING ALL THE DEBIT CARD FRAUD?
HOW CAN YOU BEST PROTECT YOURSELF?
WHAT IS CAUSING ALL THE DEBIT CARD FRAUD…You see it on the news, or possibly you have been victimized. Fact is debit card fraud is on the rise and there are things you should know to best protect yourself from the bad guys perpetrating the fraud.
First, how are the bad guys getting access to your card number? Far and away the biggest problem is with large retail companies that have not protected the information they gather when you conduct a debit or credit card transaction at their store, or while you shop on-line. Here, the bad guys have broken into the company’s computer systems. They steal large numbers of customer’s card information. You have likely heard of many of these DATA BREACH cases on the news. Within the last year stores like Macy’s, Target, and Home Depot have all been breached. It does not matter whose bank or credit union card you carry. The crooks are getting the card numbers from the store's computer system. Retailers need to do more to protect consumer information. This is where the greatest amount of debit card fraud is originated.
Once the bad guys have the information, they typically sell the card numbers to another bad guy who either creates a duplicate (counterfeit) card, then goes out and buys merchandise or gift cards using the fraudulent card, or they simply use the card number to buys things on line.
Another criminal activity that is gaining ground today is SKIMMING. This is where the bad guys place a device, which is undetectable to the eye, on gas station pumps and ATM machines. Here, the data is collected each time the card is swiped to make a purchase or a withdrawal. This information is then used to create a counterfeit card.
HOW CAN YOU BEST PROTECT YOURSELF…
For this process to work effectively, you need to be sure the Credit Union has the "best" phone number to reach you. Typically this is a cell phone number, or if you don’t have a cell phone, your current land line number.
We have additional information about Card Fraud on our website. If you have any questions, please call the Call Center at 812-279-6644.
Report the fraud immediately:
After Hours call: 800-472-3272
Business Hours call: 800-865-2612 or 812-279-6644
After you have reported the fraud, you will have 3 business days to file the appropriate paperwork with Hoosier Hills Credit Union.
The Credit Union will make a determination and if there is no refund coming to you, you will be contacted by the Member Service Representative that assisted with the claim. Provisional credit will be given for the transactions deemed as fraud within 10 business days. If there were fees assessed due to the fraud, those will be refunded as well.
The information from the merchants involved in the claim will determine whether you get to keep the refund. The only other reason you would not get to keep a refund that is passed to you from Hoosier Hills Credit Union would be if the merchant refunded you as well.
To report a lost or stolen credit or debit card after hours, call (800) 472-3272.
To activate your personal credit or debit card or if you have issues with your card, call (888) 429-1626.
To activate your business visa or if you have issues with your card, call (855) 519-9874
Ongoing city construction to make infrastructure improvements will close the intersection of 16th Street and Plaza Drive down to Wash World. This is very near our West Side Bedford drive-up. The road closure at that location is anticipated to last several weeks. Over the following weeks, they will work their way south down Plaza Drive with further road closures until they reach the intersection of Michael Avenue and Plaza Drive, which is immediately next to our West Side location.
During this time, 23rd Street, the new road that is accessible from Highway 37, will serve as the official detour route. There may also be other access points available from 16th Street that are not city streets.
After the weeks of construction is complete, they will begin paving the road. During the paving phase, they plan to leave one lane open on Plaza Drive at all times and will be doing some of the work at night when we are closed. At this time, we do not have a completion date. Please check back for further details, as we will post as new information as we receive it.
We have been assured by the City of Bedford that there will always be access to our West Side location. We appreciate your patience in having to work around the upcoming road closures to get to us on the West Side. We will remain open throughout this period to serve your financial needs. We’re also happy to assist you at our main Service Center at 630 Lincoln Avenue.