You'll automatically receive a new EMV chip card whenever your cards expire.
Information programmed into the chip is personalized for your account and each transaction is unique, adding a new safeguard against fraud. There is no need to request your new card. You'll automatically receive a new EMV chip card whenever your cards expire.
How do you chip cards work?
If a merchant is already using a chip-enabled terminal, paying is as easy as:
If a merchant isn't using a chip-enabled terminal yet, you'll still be able to 'swipe' your card to make your purchase, just as you do today.
At an ATM
The process is essentially the same as at a merchant. Insert your chip card into the terminal and follow instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any cash you may have withdrawn. A PIN is needed for ATM transactions.
Online or over the phone
Nothing has changed for transactions made online or by phone. To enhance security for online purchases, follow the steps below for Verified by Visa or MasterCard Secure Code.
Verified by Visa is the easy new way to enjoy added security for all your online Visa card purchases. Click the button below to register your card.
MasterCard SecureCode is an online security service to help guard you against unauthorized use if your MasterCard card while shopping online at participating merchants. There is no need to get a new card, no software to download, no cost, and no hassles...just added security. Click the button below to register your card.
MasterCard Identity Theft Alerts uses internet surveillance technology to monitor thousands of websites and millions of date points that comprise the "dark web" to alert enrolled cardholders if their personal information is found. When compromised data is discovered, cardholders receive a real-time email alert and are advised to immediately contact an Identity Theft Specialist to understand what personal information may have been exposed, and the remediation steps the cardholder should take to reduce the associated identity theft and fraud risks. World MasterCard and World Elite MasterCard cardholders have the added benefit of full service identity theft restoration to help them reduce the personal time required to resolve the situation.
Cardholders may enroll for MasterCard Identity Theft Alerts by clicking the button below and selecting which personal information they would like monitored. The information MasterCard Identity Theft Alerts can monitor includes credit, debit, small business, and certain re-loadable prepaid cards (MasterCard or other), Social Security, Social Security number, driver's license, passport number, bank account information, email addresses, and medical information. The service is provided by CSID and does not require cardholders to supply all of this information, however, the more information that is provided, the more effective the service.
I have sufficient funds, why won't my card work?
How do I activate my card?
How do I get a PIN reset?
Security of your card and PIN number
To protect you and your card and avoid Unauthorized use, remember these safety tips:
Security When Approaching the ATM
Security While at the ATM
Security When Leaving the ATM
Refuse Telephone Inquires
Report Theft or Loss Immediately
Report the fraud immediately:
After Hours call: 800-472-3272
Business Hours call: 800-865-2612 or 812-279-6644
After you have reported the fraud, you will have 3 business days to file the appropriate paperwork with Hoosier Hills Credit Union.
The Credit Union will make a determination and if there is no refund coming to you, you will be contacted by the Member Service Representative that assisted with the claim. Provisional credit will be given for the transactions deemed as fraud within 10 business days. If there were fees assessed due to the fraud, those will be refunded as well.
The information from the merchants involved in the claim will determine whether you get to keep the refund. The only other reason you would not get to keep a refund that is passed to you from Hoosier Hills Credit Union would be if the merchant refunded you as well.
To report a lost or stolen credit or debit card after hours, call (800) 472-3272.
To activate your personal credit or debit card or if you have issues with your card, call (888) 429-1626.
To activate your business visa or if you have issues with your card, call (855) 519-9874
Use your HHCU ATM card to withdraw cash from your checking or savings accounts, make deposits, make loan payments, transfer money from savings to checking, from savings to special accounts, and get cash advances against your credit Union Visa card. Use any of the following Credit Union ATM’s at no charge: Bedford Service Center, Paoli Service Center, Jasper Service Center, Mitchell Service Center, Westside Drive-Up, Main Street in Oolitic, and GM Powertrain Gatehouse. You may also use one of more than 11,000 Accel or CIRRUS ATM’s nationwide for a small fee.
Debit Cards elimintate the hassle of writing checks.Our debit card is accepted anywhere MasterCard is accepted and can also be used as an ATM card.